Frequently asked questions
Do you provide free shipping?
Yes! We offer complimentary standard shipping on all orders exceeding $69. A minimal shipping fee applies for orders below this threshold, calculated at checkout. Estimated delivery times vary based on location and shipping method.
What is your return policy?
We want you to love every Bonnie Boom piece you receive. If something arrives damaged, incorrect or with a manufacturing defect, we've got you covered - simply contact us within 15 days of delivery at customer@bonnieboom.com with your order number and photos of the issue, and our team will make it right.
Please note that we are unable to accept returns for change of mind, wrong size ordered or sale items, as all sales in these cases are final.
Once your return request is approved, refunds are processed within 5–10 business days directly to your original payment method.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this number to track your order directly on our tracking page at shibuyastreetwear.com/tracking or through the carrier's website.
Please allow 3–5 business days after dispatch for your tracking information to update. If your tracking number is not showing any updates after 5 business days, feel free to contact us at customer@bonnieboom.com and we'll look into it for you.
How long does shipping take?
We process all orders within 1–3 business days. Once dispatched, delivery times vary depending on your location. For the United States, orders typically arrive within 8–15 business days. Customers in the United Kingdom, Canada and Australia can expect delivery within 10–18 business days. European orders generally arrive within 10–20 business days, and for the rest of the world please allow 15–25 business days.
Please note that delivery times are estimates and may vary due to customs clearance, local postal delays or peak seasons. During high demand periods such as Black Friday and the holiday season, please allow a little extra time for your order to arrive.
Once your order ships you will receive a tracking number via email so you can follow your package every step of the way. For any shipping questions feel free to contact us at customer@bonnieboom.com - we're always happy to help.
How do I make an exchange?
We currently do not offer direct exchanges. If you would like a different size or item, simply contact us at customer@bonnieboom.com within 14 days of delivery with your order number and we will do our best to find the best solution for you.
If your item arrived damaged, incorrect or with a manufacturing defect, please include photos of the issue in your email and our team will resolve it as quickly as possible.
For size guidance before placing your order, please refer to the size chart available on each product page to ensure the best fit.
What if my item is damaged or incorrect?
We're sorry to hear that - this is not the experience we want for you. If your order arrived damaged, incorrect or with a manufacturing defect, please contact us at customer@bonnieboom.com within 15 days of delivery with your order number and clear photos of the issue.
Our team will review your case and resolve it as quickly as possible, whether that means sending a replacement or issuing a full refund. We take full responsibility for any error on our end and will make sure you are taken care of.
How safe is my personal information?
Our privacy and security are our priority. Our website uses SSL encryption to protect all personal information submitted during the checkout process, ensuring your data is always safe and secure.
We never sell, share or distribute your personal information to third parties without your consent. Your details are used solely to process your order and provide you with the best possible shopping experience.
For full details on how we collect, store and use your information please refer to our Privacy Policy